Contact Us

Contact ZERIVG

Welcome to ZERIVG.

We want every stage of your shopping experience to feel simple and well supported. Whether you have a question before placing an order or need assistance after your purchase arrives, our customer care team is available to help.

For questions about our creative table lamps, product care, orders, shipping, returns, damaged or incorrect products, wholesale opportunities, or other general enquiries, please reach us through the official contact information below.

1. Email Customer Care

Email: service@zerivg.com

We review customer enquiries carefully and aim to respond within 24–48 business hours (1–2 business days).

If your question concerns an existing order, including your order number will help us locate your purchase and assist you more efficiently.

For product or after-sales enquiries, it is helpful to provide:

  • Product name

  • Order number (where applicable)

  • A short explanation of your question or issue

  • Clear photographs, when relevant

  • A brief video if the issue concerns the lamp's operation, shade, base, wiring, materials (wool felt, jute rope, acrylic, metal, or marble), or other product features

Providing complete information from the beginning helps us review your request more quickly.

2. Customer Service Hours

  • Support Email: service@zerivg.com

  • Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Enquiries received outside these hours will be reviewed during the next available business period. Response times may occasionally be longer during holidays, promotional events, or periods when we receive a higher-than-usual volume of customer enquiries.

3. Order, Delivery & After-Sales Assistance

Our customer care team can provide assistance with:

  • Order status and tracking information

  • Shipping and delivery questions

  • Lamp and product specifications

  • Product use, assembly, and care guidance

  • Damaged, defective, incorrect, or incomplete orders

  • Returns and other after-sales matters

  • Product dimensions, features, power supply, and multi-material care

  • Business, bulk-order, and wholesale enquiries

When contacting us about an order, please provide your order number together with the email address used at checkout whenever possible.

If a lamp or accessory arrives damaged, incorrect, or incomplete, please contact us promptly and provide clear photographs showing both the item and its packaging so our team can review the situation.

4. Lighting & Product Support

ZERIVG curates creative table lamps across four distinctive aesthetic collections:

Whimsical Fairytale & Character Collection

Playful, storybook-inspired designs featuring imaginative character details, handcrafted soft wool felt, and charming anthropomorphic accents.

Natural Bohemian Collection

Warm and tactile table lamps incorporating hand-woven jute rope and natural textures, creating soft ambient shadows for cozy spaces.

Modern Light Luxury Collection

Sleek, contemporary lighting pairing brushed metals, crystal-clear acrylic, and luxury natural marble for modern interior elegance.

Creative Artistic Sculptures

Striking sculptural forms and multi-material artistry that double as eye-catching decorative accents, whether lit or unlit.

If you need assistance with a ZERIVG product, we can help with questions concerning:

  • Lamp dimensions, weight, and light source parameters

  • Materials and finishes (wool felt, hand-woven jute, acrylic, brushed metal, natural marble)

  • Shades, bases, switches, cords, and included accessories

  • Cleaning, dust removal, and material maintenance

  • Recommended placement and usage in home spaces

Specifications and included components may differ from one design to another, so please include the product name when contacting us.

5. Business & Wholesale Enquiries

ZERIVG welcomes enquiries from retailers, interior designers, commercial buyers, hospitality groups, home and lifestyle retailers, and potential business partners.

For wholesale, distribution, bulk orders, or commercial opportunities, please contact:

  • Email: service@zerivg.com

To help us identify your request, please use one of the following email subject lines:

  • Subject: Business Inquiry

  • Subject: Wholesale Inquiry

Where possible, include your company name, target market, anticipated order quantity, and a brief description of your business proposal.

6. Corporate & Company Information

  • Brand: ZERIVG

  • Website: zerivg.com

  • Legal Entity: Xinjiang Yuchuang Zhike Network Technology Co., Ltd.

  • Registered Address: Room 501, Unit 1, Residential Building 1, Donghu Mingjun Residential Complex, No. 39 Qianjin West Road, Ying'awati Community, Langan Subdistrict, Aksu City, Aksu Prefecture, Xinjiang

  • Unified Social Credit Code: 91652901MAEEMH7X6R

  • Foreign Trade Manager: Wang Yuhan

  • Phone: +8613725113149

  • Customer Support Email: service@zerivg.com

zerivg.com is owned and operated by Xinjiang Yuchuang Zhike Network Technology Co., Ltd. The company manages the operation of the online store, customer service, order coordination, and associated e-commerce activities.

How We Can Help

From finding a lamp that perfectly complements your space to receiving, setting up, and caring for your order, we want your experience with ZERIVG to remain clear and straightforward.

Whenever you need assistance, contact us at: service@zerivg.com

Thank you for shopping with ZERIVG.

ZERIVG — Creative Lighting for Everyday Moments.