Shipping & Delivery Policy

At ZERIVG, we want the journey from checkout to delivery to be straightforward, transparent, and easy to understand.

Our store offers creative table lamps across four signature design themes: Whimsical Fairytale & Character Collection, Natural Bohemian Collection, Modern Light Luxury Collection, and Creative Artistic Sculptures. Because many of our lighting products incorporate intricate multi-material craftsmanship—including delicate wool felt, hand-woven jute rope, high-transparency acrylic, brushed metal, and natural marble—specialized protective packaging is used to ensure your order arrives safely.

Order Processing

• Processing Time: Most orders are prepared for shipment within 1–3 business days after payment confirmation.

• Business Days: Monday through Friday, excluding public holidays.

Please Note: Processing time is separate from shipping transit time. Preparation may occasionally take longer during public holidays, major promotional events, periods of unusually high order volume, inventory checks, or other exceptional circumstances.

Certain creative table lamps featuring handcrafted, delicate, or multi-material components (such as natural marble bases or intricate felt and jute details) may require extra packaging preparation before leaving our fulfillment facility.

Once your order has dispatched, we will send a shipping confirmation email containing your tracking details (when tracking is available).

Estimated Delivery Time

Our standard estimated transit window is:

7–20 business days after shipment (excluding the 1–3 business day processing time)

Actual delivery times may vary depending on factors such as:

• Destination country or region

• Carrier operations and route availability

• Customs inspections or clearance processing

• Public holidays and seasonal peak demands

• Weather conditions and unexpected transit disruptions

• Remote delivery locations or local delivery restrictions

All delivery timeframes provided by ZERIVG are estimates and should not be interpreted as guaranteed delivery dates.

Shipping Options & Charges

Available delivery methods and applicable shipping rates will be displayed during checkout before payment is completed. Rates vary according to destination, package dimensions, total order weight, and specific product types.

If an order qualifies for a free shipping promotion, the applicable option will automatically appear at checkout.

Larger table lamps, marble-base models, or fragile multi-material items requiring specialized reinforced packaging may have distinct shipping considerations depending on the destination.

Protective Packaging for Delicate Lighting & Multi-Material Products

Some ZERIVG table lamps feature:

• Handcrafted wool felt figures or shades

• Hand-woven natural jute rope accents

• High-transparency acrylic shades or diffuser panels

• Sleek brushed metal arms and hardware

• Heavy or solid natural marble bases

• Intricate sculptural or storybook-inspired details

Where appropriate, multi-layered protective packaging—including shock-absorbing foam inserts and reinforced outer cartons—is used to limit internal movement and safeguard delicate components during international transit.

Upon Arrival: Please open your package carefully and inspect your product within a reasonable timeframe. We recommend keeping all original outer shipping boxes and protective inserts until you have confirmed that your lamp arrived in complete and operating condition.

Tracking Your Shipment

When tracking is available, a confirmation email containing a tracking number and link will be sent to the email address provided at checkout.

• Tracking Activation: Please allow up to 24–48 hours after label creation for carrier tracking systems to update.

• Checkpoint Updates: Depending on the carrier and destination, tracking status updates may occur at key milestones, such as warehouse departure, customs clearance, or final local facility scan.

Possible Delivery Delays

We work with experienced logistics partners to deliver your order efficiently. However, circumstances beyond our reasonable control can occasionally cause unforeseen transit delays, such as:

• Carrier service disruptions or seasonal volume surges

• Customs inspections or administrative clearance holds

• Severe weather or environmental transport disruptions

• Public holidays and local postal restrictions

If your package has not arrived within the estimated 7–20 business day transit window, please reach out to our customer support team so we can review the carrier status and assist you.

Providing the Correct Shipping Address

Customers are responsible for providing complete and accurate delivery details during checkout. Please verify the following before finalizing your purchase:

• Recipient Full Name

• Street Address (including apartment, suite, or unit number)

• City and State/Province

• Postal or ZIP Code

• Country and Contact Telephone Number/Email

If you notice an error after placing your order, please contact us immediately at service@zerivg.com. While we make every effort to correct information prior to dispatch, address updates cannot be guaranteed once an order has entered processing or shipment.

Where permitted by law, additional shipping costs incurred due to reshipment or address correction requirements for incomplete or inaccurate addresses supplied by the customer will be the recipient's responsibility.

International Shipping

ZERIVG ships to selected international destinations where reliable delivery services are available.

Depending on your destination country, international shipments may be subject to:

• Local customs duties and import taxes

• Government clearance fees or handling tariffs

• Brokerage charges imposed by regional carriers

Unless explicitly stated otherwise during checkout, all applicable import duties, taxes, and customs charges are the responsibility of the recipient. ZERIVG does not control or determine customs duties or clearance timelines established by local tax authorities.

Products Damaged During Transit

Lighting products—especially those combining marble, acrylic, metal, or fragile decorative components—require careful handling.

If your ZERIVG product arrives cracked, chipped, broken, dented, or otherwise damaged during transit, please notify us as soon as reasonably possible.

To help our customer service team assist you quickly, please provide:

1. Your Order Number

2. Clear photographs of the damaged product or component

3. Clear photographs showing the internal protective packaging (e.g., foam, bubble wrap)

4. Clear photographs of the outer shipping box and shipping label

5. A brief video demonstration if the issue involves wiring, power operation, or broken shade/base components

Please retain all original shipping boxes and internal packaging material until our customer support team has processed your claim. Subject to inspection and applicable store policy, resolutions may include a replacement part, full replacement unit, or store refund.

Lost or Unusually Delayed Shipments

If carrier tracking displays no updates for an extended period or indicates an unusual disruption, please contact service@zerivg.com. Our support staff will initiate a trace with the carrier to help locate your shipment or coordinate an appropriate remedy.

Packages Showing as Delivered

If tracking information shows that your package was delivered but you cannot locate it, we recommend taking the following preliminary steps:

• Check your mailbox, porch, garage, side entrances, or mailroom

• Check with household members, neighbors, or building management/reception

• Contact your local delivery carrier or postal representative with your tracking number

If the shipment remains unlocated after these checks, please reach out to us so we can review the carrier delivery records with you.

Split Shipments

Items ordered together may occasionally arrive in separate packages due to:

• Variations in item size, weight, or base material (e.g., separating heavy marble bases from delicate shades)

• Specialized packaging requirements for multi-material elements

• Warehouse fulfillment locations and inventory availability

When an order is split, separate tracking numbers will be provided for each package. You will not incur any additional shipping charges solely because ZERIVG elects to divide an order into multiple packages.

Receiving & Unpacking Your Lamp

Creative multi-material table lamps should be unpacked with care.

Recommended Steps Upon Delivery:

• Place the package on a clean, stable, flat surface before opening.

• Avoid using sharp blades or deep box cutters that could scratch acrylic, metal, wool felt, or jute cords.

• Gently lift components out by supporting the main body or marble base rather than pulling on delicate felt accents, decorative shades, or power cords.

• Confirm all shade fixtures, switches, and adapter accessories are accounted for before disposing of packaging materials.

Contact Us

For any questions regarding shipping, tracking, delivery status, or items damaged during transportation, please reach out to our team:

• Brand: ZERIVG

• Website: zerivg.com

• Legal Entity: Xinjiang Yuchuang Zhike Network Technology Co., Ltd.

• Registered Address: Room 501, Unit 1, Residential Building 1, Donghu Mingjun Residential Complex, No. 39 Qianjin West Road, Ying'awati Community, Langan Subdistrict, Aksu City, Aksu Prefecture, Xinjiang

• Unified Social Credit Code: 91652901MAEEMH7X6R

• Customer Support Email: service@zerivg.com

zerivg.com is owned and operated by Xinjiang Yuchuang Zhike Network Technology Co., Ltd. The company is responsible for operating the online store, coordinating customer orders, providing customer support, and managing related e-commerce activities.

ZERIVG — Creative Lighting, Thoughtfully Delivered.