Terms and Conditions

These Terms and Conditions (the “Terms”) govern purchases made through zerivg.com.

The ZERIVG online store is operated by Xinjiang Yuchuang Zhike Network Technology Co., Ltd.

When you place an order through our website, you confirm that you have reviewed and understood these Terms and agree that your purchase will also be subject to any other applicable policies published on zerivg.com.

1. Scope of These Terms

These Terms apply to products purchased through zerivg.com.

Depending on your purchase, additional ZERIVG policies may also apply, including our:

• Shipping & Delivery Policy

• Return & Refund Policy

• Payment & Security Policy

• Privacy Policy

• Terms of Use

• Product Support & 90-Day Limited Warranty

Where relevant, these policies should be reviewed together with these Terms.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, materials, dimensions, weight, lighting specifications, colors, finishes, features, prices, and availability are presented accurately.

ZERIVG specializes in creative table lamps and lighting pieces organized across four principal collections:

• Whimsical Fairytale & Character Collection: Playful, storybook-inspired designs featuring imaginative character details and handcrafted soft wool felt.

• Natural Bohemian Collection: Warm, tactile table lamps incorporating hand-woven jute rope and natural textures.

• Modern Light Luxury Collection: Sleek contemporary lighting pairing brushed metals, crystal-clear acrylic, and luxury natural marble.

• Creative Artistic Sculptures: Striking sculptural forms and multi-material artistry that double as decorative art accents.

The actual appearance or luminous glow of an item may differ slightly from what appears on your screen because of factors such as:

• Screen and display settings

• Ambient home lighting and photography conditions

• Manufacturing tolerances

• Natural material variations (such as marble grain or hand-woven jute fibers)

• Production batch variations

• Packaging or design updates

Because our lighting products incorporate artisan multi-material craftsmanship (including wool felt, jute rope, acrylic, metal, and natural marble), minor variations in texture, finish, or weight are normal and do not automatically indicate a defect.

We may correct errors, revise product descriptions, update availability, or modify website information when reasonably necessary. If a significant error affects an order that has already been submitted, we may contact you regarding available options or cancel the affected item and provide an appropriate refund.

3. Product Features & Requirements

Depending on the individual design, ZERIVG products may include:

• Lamp shades or diffusers

• Natural marble or metal bases

• Power cords, adapters, or inline switches

• Integrated LED modules or bulb fittings

• Handcrafted wool felt or jute rope accents

• Other accessories identified on the relevant product page

Customers should review the product description and specifications before purchasing or assembling an item. Capacity, dimensions, voltage requirements, construction, decorative elements, included components, and intended indoor use may vary between different products.

Unless expressly stated otherwise, ZERIVG does not guarantee that third-party bulbs, power adapters, replacement shades, or accessories will be compatible with every ZERIVG product. Please review all technical specifications, care guidance, and power requirements before completing your purchase.

4. Orders & Acceptance

After submitting an order, you may receive an automated confirmation acknowledging that your order has been received. An order confirmation does not necessarily mean that your order has received final acceptance or has entered the shipping process.

Where reasonably necessary, we may verify, limit, decline, or cancel an order for reasons including:

• Failed payment authorization

• Suspected fraudulent activity

• Unauthorized payment activity

• Inventory limitations

• Incorrect pricing or product information

• Shipping restrictions

• Duplicate or unusual orders

• Suspected unauthorized commercial resale

• Misuse of promotional offers

• Legal or regulatory restrictions

• Other circumstances that reasonably prevent fulfillment

If we cancel an order after payment has successfully been collected, an appropriate refund will be made to the original payment method.

5. Order Changes & Cancellations

If you would like to request an order modification or cancellation, please contact us as soon as possible:

• Email: service@zerivg.com

We will make reasonable efforts to help before fulfillment begins. However, changes or cancellations cannot be guaranteed once an order has entered processing, picking, packing, specialized protective packaging, or dispatch.

After an order has shipped, any available return options will be handled according to our Return & Refund Policy.

6. Prices

Prices displayed and processed through zerivg.com are in U.S. dollars (USD). Pricing may differ according to factors including:

• Product or collection selected

• Variation, finish, or materials

• Quantity ordered

• Delivery destination

• Promotional eligibility

• Applicable taxes and shipping costs

The final payable amount will be displayed during checkout before your purchase is completed. Prices may be changed for future purchases at any time.

If an obvious pricing or technical error occurs, we may correct it and, where appropriate, contact you before fulfillment or cancel the affected order.

7. Taxes, Duties & Additional Charges

Where required or supported, applicable taxes, shipping costs, and other order-related charges will be displayed during checkout.

International deliveries may additionally be subject to:

• Customs duties

• Import taxes

• Brokerage charges

• Customs clearance fees

• Other government or carrier charges

Unless expressly indicated otherwise during checkout, these additional charges are generally the responsibility of the recipient. Please refer to our Shipping & Delivery Policy for further information.

8. Payment

Available payment methods are displayed at checkout and may differ according to your location, device, order value, or available payment services.

By providing payment information, you confirm that:

• You are authorized to use your selected payment method

• The information submitted is accurate and complete

• You authorize processing of the applicable transaction amount

Transactions may be subject to authorization, verification, security screening, and fraud-prevention procedures. Please review our Payment & Security Policy for additional details.

9. Promotions & Special Offers

From time to time, ZERIVG may provide promotional benefits such as promotional prices, discount codes, product bundles, limited-time offers, or free/discounted shipping.

Individual promotions may have additional conditions relating to dates, minimum purchase values, excluded products, geographic availability, quantity limits, customer eligibility, or usage restrictions. Unless specifically stated otherwise, multiple promotional offers may not be combined. Discounts cannot be added retroactively to completed purchases.

Where permitted by applicable law, we may modify, suspend, or discontinue promotional offers at any time.

10. Shipping & Delivery

Shipping methods, estimated delivery periods, tracking availability, shipping charges, and related delivery matters are explained in our Shipping & Delivery Policy.

Unless expressly guaranteed otherwise, delivery dates and timeframes are estimates. Delivery schedules may be affected by circumstances beyond our reasonable control, including carrier operations, customs procedures, weather conditions, transportation interruptions, public holidays, or local delivery circumstances.

Customers are responsible for entering complete and accurate delivery information during checkout. Because ZERIVG table lamps incorporate delicate multi-material components (such as marble bases, acrylic shades, wool felt, and jute rope), we take reasonable steps to package products securely for transportation. Please inspect your order promptly after delivery.

11. Returns & Refunds

Returns, refunds, exchanges, incorrect orders, damaged products, and related procedures are handled according to our Return & Refund Policy.

Please contact customer support before returning an item so that we can review your request and provide appropriate return instructions and address details. Nothing in our return procedures is intended to restrict statutory consumer rights that cannot legally be excluded.

12. Damaged, Defective, Incorrect, or Incomplete Orders

If your ZERIVG order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible. This is particularly important for lighting products containing delicate components such as acrylic diffusers, marble bases, brushed metal frames, or handcrafted felt/jute details.

To review your request, we may ask for:

• Your order number

• Clear photographs of the product issue

• Photographs of inner and outer protective packaging

• A photograph of the shipping label

• A short video demonstrating the wiring, electrical, or structural problem where appropriate

Please keep the affected product and its original packaging until our customer care team has completed its initial review. Depending on the circumstances and applicable law, an appropriate resolution may include a replacement component, replacement unit, refund, or another available remedy.

13. Product Use & Care

ZERIVG products should only be used for their intended indoor purpose and according to applicable product specifications, care information, electrical ratings, and safety warnings.

Table Lamps & Lighting Fixtures

• Handle lamps carefully to prevent impact damage, scratches, or tipping.

• Ensure electrical cords and power adapters are kept away from heat sources and moisture.

• Avoid exposing electronic components to water, liquid spills, or damp outdoor environments.

• Dust wool felt and hand-woven jute components gently with a soft dry brush.

• Clean acrylic and metal surfaces with a soft microfiber cloth; avoid harsh abrasive cleansers.

• Wipe natural marble bases with a clean, slightly damp cloth and dry immediately.

• Stop using any product if its cord, plug, or structural frame becomes damaged in a way that affects safe electrical operation.

14. Temperature, Electrical & Environmental Use

Unless the individual product page expressly states otherwise, customers should not assume that every ZERIVG lighting product is suitable for outdoor use, high-humidity environments (such as unventilated bathrooms), or voltages different from the specified product rating.

Always review the applicable product description, power specifications, and care instructions before installation or use.

15. Product Measurements & Natural Variations

Measurements and weights displayed on zerivg.com are provided as useful product references. Small variations may occur because of manufacturing methods, artisan crafting techniques, and natural material characteristics (such as marble grain patterns or hand-woven jute fibers).

These reasonable natural variations do not indicate a defect.

16. Product Warranty

Eligible ZERIVG products are covered by a 90-day limited warranty where expressly stated. The warranty period, coverage, exclusions, and claim process are described in our Product Support & 90-Day Limited Warranty policy.

Any voluntary warranty is separate from statutory consumer rights. Nothing in our warranty provisions is intended to restrict rights that cannot lawfully be excluded under applicable consumer protection laws.

17. Personal Use

Products sold through zerivg.com are primarily intended for lawful personal, household, decorative, or gifting purposes unless we agree otherwise in writing. Unauthorized commercial resale may be restricted where reasonably necessary.

18. Prohibited Activities

You may not use zerivg.com or its purchasing systems for activities including:

• Fraudulent transactions

• Unauthorized payment activity

• Abuse of discounts or promotional offers

• Manipulation of checkout systems

• Misuse of return or refund processes

• Unauthorized resale where restricted

• Interference with website security

• Other unlawful or deceptive conduct

Where suspicious activity is identified, we may take reasonable measures to protect our customers, website, business operations, and payment systems.

19. Intellectual Property

Unless otherwise indicated, content available through zerivg.com—including ZERIVG branding, logos, product descriptions, photographs, graphics, videos, layouts, design elements, and original written material—is owned by, licensed to, or otherwise lawfully used by ZERIVG, Xinjiang Yuchuang Zhike Network Technology Co., Ltd., or relevant rights holders.

Such content may not be copied, distributed, modified, commercially exploited, or otherwise used without appropriate authorization except where applicable law permits.

20. Third-Party Services

ZERIVG may use independent third-party providers for services including e-commerce infrastructure, payment processing, order fulfillment, shipping and logistics, customer support, analytics, advertising, fraud prevention, and security.

Third-party services operate under their own terms and privacy practices. ZERIVG is not responsible for independent third-party services that we neither operate nor control.

21. Electronic Communications

When you place an order or contact ZERIVG electronically, you agree that we may communicate with you electronically regarding order confirmations, payment notifications, shipping updates, customer support, returns, and security notices. Marketing communications remain subject to applicable consent and unsubscribe requirements.

22. Privacy

Our Privacy Policy explains how personal information is collected, used, disclosed, and protected.

23. Disclaimer

To the fullest extent permitted by applicable law, zerivg.com and its website services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted access to the website or that every technical issue will be resolved immediately.

We make reasonable efforts to represent our products accurately, but minor differences may occur for the reasons described in these Terms. Nothing in these Terms excludes any warranty, guarantee, consumer right, or remedy that cannot legally be excluded.

24. Limitation of Liability

To the fullest extent permitted by applicable law, ZERIVG and Xinjiang Yuchuang Zhike Network Technology Co., Ltd. will not be responsible for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to a purchase, order, transaction, product, or use of our online store where such liability can lawfully be limited.

Nothing in these Terms is intended to exclude, restrict, or limit liability that cannot legally be excluded or mandatory consumer protections.

25. Consumer Rights

Depending on your jurisdiction, applicable law may provide statutory rights relating to product conformity, defective products, repairs, replacements, returns, refunds, or cancellations. Nothing in these Terms is intended to waive or reduce legal rights that cannot lawfully be waived.

26. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

27. Updates to These Terms

We may revise these Terms periodically to reflect changes in our business operations, products, website functionality, store policies, or legal requirements. Any revised version will be published on this page. The version in effect when your order was submitted will govern that transaction unless applicable law requires otherwise.

28. Contact Information

If you have questions about these Terms, your order, a ZERIVG product, or another store policy, please contact:

• Brand: ZERIVG

• Website: zerivg.com

• Legal Entity: Xinjiang Yuchuang Zhike Network Technology Co., Ltd.

• Registered Address: Room 501, Unit 1, Residential Building 1, Donghu Mingjun Residential Complex, No. 39 Qianjin West Road, Ying'awati Community, Langan Subdistrict, Aksu City, Aksu Prefecture, Xinjiang

• Unified Social Credit Code: 91652901MAEEMH7X6R

• Foreign Trade Manager: Wang Yuhan

• Phone: +8613725113149

• Customer Support Email: service@zerivg.com

zerivg.com is owned and operated by Xinjiang Yuchuang Zhike Network Technology Co., Ltd.