Warranty & Guarantee
Product Support & 90-Day Limited Warranty
Our Quality Promise
At ZERIVG, we want every table lamp and lighting piece you receive to reflect the quality, design, and presentation represented in our store.
Our products are carefully crafted, inspected, and packaged before shipment. If an eligible item arrives damaged or defective, or develops a qualifying manufacturing issue during the applicable warranty period, our customer care team will review the situation and work with you toward an appropriate resolution.
90-Day Limited Warranty
Most eligible ZERIVG products are covered by a 90-day limited warranty, beginning on the date the order is delivered.
The warranty is intended to cover qualifying manufacturing defects or functional problems that arise during normal and intended indoor use.
Depending on the product, the nature of the issue, and available inventory, an appropriate solution may include:
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A replacement product
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A replacement component or accessory (e.g., shade, power cord/adapter, hardware, base accent), where available
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Store credit
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A refund, where appropriate
The resolution offered will depend on the individual circumstances of the warranty claim.
What the Warranty May Cover
1. Manufacturing Defects
Qualifying defects in materials, wiring/electrical components, structural fabrication, or craftsmanship that affect the lamp's normal intended use.
2. Multi-Material & Hardware Issues
For eligible table lamps, the warranty may cover unexpected manufacturing-related issues involving:
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Lamp bases (natural marble, metal, or character molds)
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Structural metal frames, arms, or brushed hardware
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High-transparency acrylic shades, diffusers, or visual accents
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Hand-woven jute rope wraps or felt embellishments
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In-line switches, power cords, adapters, or integrated LED modules
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Supplied mounting hardware or detachable decorative accents
Coverage applies to qualifying issues arising during normal intended use rather than damage caused by misuse, improper assembly, or improper handling.
3. Structural & Electrical Manufacturing Issues
Problems affecting the construction, stability, or power functionality of the product that were not caused by accidental dropping, impact, misuse, excessive force, unauthorized rewiring, or improper electrical voltage connection.
4. Products Damaged Upon Arrival
Products that arrive cracked, chipped, dented, broken, incomplete, or otherwise non-functional as a result of transportation or handling may also qualify for an appropriate resolution.
What the Warranty Does Not Cover
The limited warranty generally does not cover problems resulting from:
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Accidental drops, impact damage, cracks, chips, or scratches occurring after delivery
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Improper assembly, installation, or electrical misuse (e.g., using incorrect voltage adapters)
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Use outside the product's intended indoor home/office environment
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Exposure to moisture, liquid spills, extreme heat, outdoor weather, or corrosive elements
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Normal wear and tear
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Cosmetic or surface changes resulting from ordinary use over time
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Unauthorized repairs, modifications, rewiring, or alterations
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Damage caused by improper cleaning methods or harsh chemical cleansers
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Loss or theft
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Claims submitted after the 90-day warranty period has expired
Natural Material Variations: Minor variations in color, grain pattern, or texture on natural marble bases, subtle surface characteristics in hand-woven jute rope, or slight handcrafted differences in wool felt details are inherent qualities of artisan materials. These are not considered defects when they do not materially affect the product's safety or intended function.
Damaged, Defective, or Incomplete Products
If your ZERIVG order arrives damaged, defective, or missing an included component, please contact us as soon as reasonably possible after delivery.
To help us assess the issue efficiently, please provide:
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Your Order Number
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Your Full Name and Email Address used at checkout
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A short description of the problem
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Clear photographs or a short video demonstrating the defect, power issue, or material damage
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Photographs of the outer packaging and shipping label if damaged during transit
Please keep the product and its original protective packaging until our customer care team has reviewed your request.
How to Submit a Warranty Claim
To request warranty assistance, please contact:
Email: service@zerivg.com
Please include your order number together with clear photographs or video footage. Our customer care team aims to review and respond within 24–48 business hours. We may request additional details to properly evaluate your claim.
Replacement Products
When a replacement is approved, we will make reasonable efforts to provide the exact same lamp model.
If the original design or material component is no longer available, we may offer:
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A comparable replacement model of equal value
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Store credit
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Another mutually agreed resolution
Replacement options depend on real-time inventory and production availability.
Refunds Under Warranty
Approval of a warranty claim does not automatically default to a cash refund. Refund eligibility depends on the circumstances of the claim and our primary Return & Refund Policy.
When a refund is approved, it will be credited to the original payment method. Additional processing time (typically 3–7 business days) may be required by your bank or financial institution.
Returns vs. Warranty Coverage
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Return & Refund Policy: Applies when an eligible customer wishes to return an item for change-of-mind or standard store return reasons within the initial return window.
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90-Day Limited Warranty: Applies specifically to qualifying manufacturing defects, functional failures, or transit damage arising within the 90-day period.
Caring for Your ZERIVG Lighting
Proper care preserves the longevity and beauty of your multi-material table lamp.
We Recommend:
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Following all assembly and usage instructions provided with your lamp.
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Dusting soft wool felt and hand-woven jute components with a soft dry brush or light vacuum attachment.
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Cleaning acrylic and brushed metal surfaces gently with a soft microfiber cloth; avoiding abrasive scrubbers or chemical solvents.
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Wiping natural marble bases with a clean, slightly damp cloth and drying immediately.
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Turning off and unplugging lamps before cleaning or moving them.
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Handling delicate character figures, felt accents, and acrylic diffusers with gentle care during repositioning.
Improper cleaning, unauthorized modification, or water exposure on electrical parts will void warranty eligibility.
Product-Specific Considerations
ZERIVG offers creative table lamps across four distinct design styles: Whimsical Fairytale & Character Collection, Natural Bohemian Collection, Modern Light Luxury Collection, and Creative Artistic Sculptures.
Because designs vary significantly in multi-material combination, base stability, and power configuration, warranty assessments will account for the specific technical and material characteristics of each design.
Consumer Rights
This limited warranty is provided in addition to any statutory consumer rights available under applicable law. Nothing in this warranty policy is intended to exclude, restrict, or replace consumer rights or legal remedies that cannot legally be limited.
Corporate Contact & Company Information
For questions regarding product support, technical guidance, or submitting a warranty claim, please contact:
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Brand: ZERIVG
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Website: zerivg.com
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Legal Entity: Xinjiang Yuchuang Zhike Network Technology Co., Ltd.
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Registered Address: Room 501, Unit 1, Residential Building 1, Donghu Mingjun Residential Complex, No. 39 Qianjin West Road, Ying'awati Community, Langan Subdistrict, Aksu City, Aksu Prefecture, Xinjiang
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Unified Social Credit Code:
91652901MAEEMH7X6R -
Customer Support Email:
service@zerivg.com
zerivg.com is owned and operated by Xinjiang Yuchuang Zhike Network Technology Co., Ltd. The company manages online store operations, logistics, customer service, and product support.
ZERIVG — Thoughtful Design, Everyday Quality.