Frequently Asked Questions

Orders & Shipping

How do I place an order?

Choose the ZERIVG table lamp or lighting item you would like to purchase, select any available options or variations, add it to your shopping cart, and proceed through the checkout steps. After your order has been submitted successfully, a confirmation email will be sent to the email address you provided at checkout.

Can I modify or cancel an order?

If you would like to change or cancel an order, please contact us as soon as possible after completing your purchase. We will make reasonable efforts to help before fulfillment begins. Once an order has entered processing, packing, specialized protective packaging, or dispatch, however, we cannot guarantee that modifications or cancellations will still be possible.

How can I track my order?

When tracking details become available, we will send a shipping confirmation to the email address associated with your order. Tracking updates may not appear immediately after a shipping label is generated. The timing and frequency of updates can also vary by carrier and destination.

How long will delivery take?

Delivery times vary according to your destination and may also be affected by carrier operations, customs clearance, holidays, local delivery conditions, and other circumstances. Please refer to our Shipping & Delivery Policy for current order-processing and estimated transit times. All stated delivery periods are estimates rather than guaranteed arrival dates.

What if my order arrives damaged, incorrect, or incomplete?

Please contact us as soon as possible if your package contains a damaged, defective, incorrect, or missing product. To help us review the situation, please provide:

• Your order number

• Clear photographs of the lamp or component

• Photographs of the packaging and shipping label

• A short video if the issue involves wiring, power operation, a damaged shade, or another product detail

Our customer care team will review the information and advise you on the appropriate next steps.

Product Support

What does ZERIVG sell?

ZERIVG offers a curated range of creative table lamps and lighting pieces designed to bring warmth, personality, and distinctive ambiance to indoor living spaces. Our products span four main collections:

• Whimsical Fairytale & Character Collection: Playful, storybook-inspired designs featuring imaginative character details and handcrafted soft wool felt.

• Natural Bohemian Collection: Warm, tactile table lamps incorporating hand-woven jute rope and natural textures.

• Modern Light Luxury Collection: Sleek contemporary lighting pairing brushed metals, crystal-clear acrylic, and luxury natural marble.

• Creative Artistic Sculptures: Striking sculptural forms and multi-material artistry that double as decorative art accents.

Available designs may change as new products and collections are introduced.

Do materials and finishes vary between ZERIVG lamps?

Yes. Because our lamps incorporate diverse multi-material crafting techniques—including wool felt, hand-woven jute rope, high-transparency acrylic, brushed metals, and natural marble—surface finishes, textures, grain patterns, and structural details can differ between products. Minor natural variations do not mean an item is defective.

Will my lamp look exactly like the product photos?

We make reasonable efforts to present product colors, proportions, finishes, and lighting effects accurately. However, slight differences may occur because of screen settings, lighting conditions during photography, and natural variations in artisan materials like marble, felt, and jute.

How should I care for my ZERIVG lamp?

Care requirements differ depending on materials, but general recommendations include:

• Dust wool felt and hand-woven jute components gently with a soft dry brush or light vacuum attachment.

• Clean acrylic and brushed metal surfaces with a soft microfiber cloth; avoid abrasive pads or harsh chemical solvents.

• Wipe natural marble bases with a clean, slightly damp cloth and dry immediately.

• Turn off and unplug lamps before cleaning or moving them.

• Handle delicate character figures, felt accents, and acrylic diffusers with care.

What should I do if a shade, base, cord, or component has a problem?

First, inspect the product carefully and ensure power adapters or plugs are securely connected. Do not force, bend, or modify components. If the problem continues, please contact our customer care team for assistance.

Are ZERIVG lamps suitable for outdoor use?

Unless a specific product is explicitly described as suitable for outdoor conditions, ZERIVG lamps are designed for indoor use only. Please protect lighting products from moisture, liquid spills, extreme heat, and prolonged direct sunlight.

Are the listed dimensions and weights exact?

Measurements displayed on our website are intended as useful references. Minor differences can occur because of manufacturing processes or measurement techniques. Please review the individual product page for product-specific specifications.

Returns & Warranty

How do I return a product?

Before sending an item back, please review our Return & Refund Policy and contact us at service@zerivg.com for applicable return instructions. Products returned without prior authorization or without following instructions provided may not be accepted.

Does ZERIVG provide a warranty?

Eligible ZERIVG products are covered by a 90-day limited warranty against qualifying manufacturing defects in materials or workmanship under normal intended indoor use. Please refer to our Product Support & 90-Day Limited Warranty policy for complete coverage details.

What should I do if my lamp develops a problem?

If you experience an issue involving wiring, power operation, a marble base, an acrylic shade, or another product feature, avoid forcing or unauthorized repairs. Email service@zerivg.com with your order number, product name, a short description, and clear photographs or a short video demonstrating the issue.

Payments

Which payment methods are available?

The payment options currently available to you will be displayed directly during checkout. Prices on zerivg.com are displayed and processed in U.S. dollars (USD). Available payment methods may differ according to your location, device, and the payment services available when your order is placed.

Is my payment information secure?

Payments are handled securely through Shopify and participating third-party payment providers presented during checkout. ZERIVG will never ask you to send complete payment-card information or passwords through ordinary email. Please see our Payment & Security Policy for additional details.

Product Information

Where can I find specifications for a particular lamp?

Detailed information is provided on each individual product page, including dimensions, weight, material composition, power requirements, bulb/LED parameters, and care instructions. Please review the applicable product page before purchasing.

Can the color or texture look different when I receive the product?

Slight differences are possible. Screen settings, ambient home lighting, photography, and natural variations in artisan materials (such as marble grain or hand-woven jute fibers) can affect how a finish appears. We make reasonable efforts to represent each product accurately.

Contact Us

For assistance with an order, shipping, returns, product care, warranty support, or lighting specifications, please contact:

• Email: service@zerivg.com

• Brand: ZERIVG

• Website: zerivg.com

• Legal Entity: Xinjiang Yuchuang Zhike Network Technology Co., Ltd.

• Registered Address: Room 501, Unit 1, Residential Building 1, Donghu Mingjun Residential Complex, No. 39 Qianjin West Road, Ying'awati Community, Langan Subdistrict, Aksu City, Aksu Prefecture, Xinjiang

• Unified Social Credit Code: 91652901MAEEMH7X6R

• Foreign Trade Manager: Wang Yuhan

• Phone: +8613725113149

ZERIVG — Creative Lighting for Everyday Moments.